At your service ...
Via his consultancy, the Hospitality Leadership Academy, Alec and his team partner with both name-brands and boutiques to develop experiences that delight customers and deliver business returns.
Consider these collaboration opportunities, and connect with Alec by email or LinkedIn to discuss ways he can help you elevate your service experiences.
Consider these collaboration opportunities, and connect with Alec by email or LinkedIn to discuss ways he can help you elevate your service experiences.
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Experience
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Persona
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Customer
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Want to bring your service vision to life? From concept ideation to service design, and from marketing research to operations analysis, Alec provides extensive expertise to develop your customer experience strategy.
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Do you know your customers? Your real customers? Using proven market research techniques, Alec can help you meet them, learn why they buy, and develop strategies for keeping them coming.
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How easy is it to be your customer? We will map your holistic customer journey – from beginning to end, and back again! Between pain points and moments of truth, Alec will help you pinpoint key drivers of your experience.
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Service
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Competitive Benchmarking |
Voice-of-the-Customer Listening |
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Do your experiences serve your customers and your bottom line? Alec uses Six Sigma, Lean, and the like to help make your experiences more efficient, effective, and operationally excellent.
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How are your competitors doing, and how can you be better than them? Partner with Alec to identify industry trends, get ahead of the pack, and capture more than your fair share of the market.
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What do your customers have to say? Alec can help design listening programs that allow you to solve and reduce problems while gathering input to inspire your next big idea!
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