Alec Dalton to Deliver Service Blueprinting Masterclass at Middle East CX Conference

Between October 19-22, 2020, customer experience leaders from around the world will gather virtually for the inaugural conference of the Customer Experience & Service Association Middle East (CXSA). Titled E3, this event will "Educate, Engage, and Empower" attendees to enhance customer experiences in their own organizations.

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​With great enthusiasm, Alec Dalton is pleased to present a masterclass entitled "Building a Better Business: Service Blueprinting and Its Benefits in Hospitality and Beyond."  Service blueprints effectively help CX leaders understand those underlying processes, which further helps them find ways to improve both revenue and profitability. By attending this session, participants will be able to:

• Build customer journey maps and extend them into detailed service blueprints;
• Exhibit best-practice techniques for designing effective blueprints; and,
• Navigate the simple process for improving customer journeys and business processes using blueprints as guides.

Consider joining this exceptional conference, with an array of world-class thought leaders and ample opportunity to network with CX colleagues across industries and continents. Click the link below to register, but contact Alec first before you do: he's happy to share a promotional discount off your registration fee!

Register for E3