Alec Dalton to Judge the 2020 North American Customer Centricity Awards

ARCET Global has announced the appointment of Alec Dalton as a Judge of the 2020 North American Customer Centricity Awards. These prestigious awards recognize best-in-class organizations and programs on the cutting-edge of customer experience management.

The array of awards categories encompasses a broad spectrum of priorities in customer experience management, including:

• Best Customer Experience Strategy
• Best Digital Strategy/Digital Transformation
• Best Measurement in Customer Experience
• Best User Experience
• Business Change or Transformation
• Client Relationship Management
• Crisis Strategy and Management
• Customer-Centric Culture
• Customer Complaints
• Customer Experience Leadership
• Customer Experience Professionals (Team & Individual)
• Customer Insight & Feedback VOC
• Customer Touchpoints
• Employee Experience

The North American Customer Centricity Awards coincide with one of the largest virtual CX knowledge-sharing events in North America. Due to COVID-19, the 2020 conference will be hosted virtually on October 8th. In addition to awards-related programming, the conference will include four keynote presentations and a panel discussion amongst customer experience leaders. On October 9th, an online awards ceremony will celebrate the leaders pioneering "next practice" CX.

Click here to learn more about the North American Customer Centricity Awards and register for the conference.

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