With the new year well underway, two lists separately acclaim Customer Experience 2 as a must-read for 2021. Co-authored by Alec Dalton, this latest volume in the best-selling Customer Experience series offers CX insights and strategies from a cadre of global thought leaders.
Qualtrics short-listed the book among their list "10 Books Every CX Leader Should Read in 2021". They praised the essay-style format in particular, noting, "Why get one view, when you can have 24?
Additionally, BookAuthority celebrated the best-seller on its list "7 Best New Customer Experience eBooks to Read in 2021". This recognition is BookAuthority's second for the series, as the original book Customer Experience was named to their 2020 list; that first book currently ranks #52 on their list of "100 Best Customer Experience Books of All Time".
To order a print copy of Customer Experience 2, or to download a digital edition today, visit Amazon. If you missed the original volume, you can get a copy of Customer Experience while you’re at it!