ALEC DALTON
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EXPERIENCE EXPERIMENTS

Studies in Service Science

"Customer Experience" Named Among "Best New CX Books" by BookAuthority

8/26/2020

 
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Based on its worldwide acclaim, BookAuthority has named Customer Experience to its list of the "Best New Customer Experience Books" for 2020. This collaborative book, which became an instant international best-seller, shares world-class tips, tools, techniques, and trends from 22 CX thought leaders.

From the cultivation of customer-centric cultures to the curation of marketing metrics, this book covers the breadth of CX strategy. Business leaders seeking to dramatically enhance their products and services will find ample tips, techniques, and other takeaways. In Alec Dalton's section, readers will specifically learn a five-step framework for improving the quality of customer experiences.

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​Global perspectives include:
  • Naeem Arif
  • Michelle Badenhorst
  • Narjès Boufaden
  • Ruth Crowley
  • Alec Dalton
  • Jonathan Daniels
  • Patricia Sanchez Diaz
  • Daniel Dougherty
  • Hannah Foley
  • Gabriela Geeson
  • Megan Germann​
​
  • Ian Golding
  • Olga Guseva
  • Gayana Helder
  • Marc Karschies
  • Janelle Mansfield
  • ​Nick Meinertzhagen
  • Rohilla Nasreen
  • Duong Nguyen
  • Ben Phillips
  • Anna Stoll
  • ​Marleen van Wijk
To explore the incredible insights from these CX leaders, order a print or Kindle copy on Amazon.
BUY THE BESTSELLER

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