Based on its worldwide acclaim, BookAuthority has named Customer Experience to its list of the "Best New Customer Experience Books" for 2020. This collaborative book, which became an instant international best-seller, shares world-class tips, tools, techniques, and trends from 22 CX thought leaders.
From the cultivation of customer-centric cultures to the curation of marketing metrics, this book covers the breadth of CX strategy. Business leaders seeking to dramatically enhance their products and services will find ample tips, techniques, and other takeaways. In Alec Dalton's section, readers will specifically learn a five-step framework for improving the quality of customer experiences.
To explore the incredible insights from these CX leaders, order a print or Kindle copy on Amazon.