The Customer Experience Professionals Association (CXPA) has named Alec Dalton among the inaugural recipients of the Emerging Leader in CX Award. During a virtual ceremony on February 12, judges and members of the association's awards planning committee conferred the recognition on Dalton and four fellow CX innovators.
Launched this year, the Emerging Leader in CX Award recognizes rising voices that are shaping the customer experience discipline. The selection of winners factored nearly twenty traits, among them professional experience, an ability to generate bold new thinking, creative innovation and decision-making, and strategic leadership. Former CXPA Board Chairman Bob Azman, CCXP, who first conceived of the award, noted an intent to celebrate "the professionals that are just coming into the CX profession and are beginning to really demonstrate some breakthrough ideas, some innovative approaches to design, ways to look at employee experiences differently, [etc.]."
Dalton was originally nominated by his longtime mentor Karl Sharicz, CEO of HorizonCX, whose consultancy includes Alec as an Advisory Board Member. Sharicz saw the award as an opportunity to recognize Dalton for his professional accomplishments within hospitality quality management, as well as for his active engagement within the CX community. When conferring the award, CXPA Board Member and awards judge Göhkan Kara, CCXP further described Alec as a "lifelong learner" while praising him for sharing his knowledge with the community: "[Alec] is giving keynote speeches, judging in some organizations, and writing articles about CX."
In addition to Dalton, other honorees include:
Beyond pure recognition, the intent for this award is to create a platform for honorees to hone their CX leadership skills and operate on the forefront of the field. The cadre of winners will receive unique opportunities for professional development throughout the year.
Click here to watch the awards ceremony, in which you can hear from Dalton and the other winners about their shared passion for CX and about their visions for the future of the field.