On December 21, 2020, the Customer Experience Professionals Association (CXPA) named Alec Dalton a finalist for the first-ever Emerging Leader in CX Awards. According to the Association, the goals of the awards are to "identify, recognize, and support the professional development of customer experience practitioners who are new, emerging leaders in the experience management profession."
Selected from a global pool of candidates, Alec was nominated by CX veteran and past CXPA Board Member Karl Sharicz. Karl, who is also Alec's longtime mentor, noted the nominee's leadership within Marriott in addition to his engagement within the CX community in the form of books, speaking engagements, and other activities focused on knowledge-sharing.
Alec, along with other finalists, will move on to the last round of vetting. Five winners will be announced in February 2021.
The original announcement of finalists can be found in CXPA's 2020 year-end recap, and more information about the award can be located on CXPA's website.