ALEC DALTON
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EXPERIENCE EXPERIMENTS

Studies in Service Science

Dalton Sprinkles Some "Customer Service Gold Dust" in Podcast with Gavin Scott

2/9/2022

 
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Service excellence is a byproduct of art and science, and its exactly this intersection that Alec Dalton explores with Gavin Scott in the latest episode of Gavin's podcast, "Customer Service Gold Dust". 
Listen Here
Tune-in and hear Alec and Gavin exchange their experience with the service philosophies of leading brands, including The Ritz-Carlton Gold Standards and Disney's Five Keys. They even share personal memories from family vacations that prove "moments that matter" actually matter. Along the way, you will glean tips and insights to help you design customer service approaches that delight employees, dazzle customers, and deliver strong business results.

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