Each year on the first Tuesday in October, the customer experience community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day.
This year, Alec Dalton will connect with global audiences during doubleheader events. Join to hear his latest thinking, and learn with other CX colleagues worldwide.
Global CX Day
On October 5th, the Customer Experience Professionals Association (CXPA) will unite its global network during a virtual summit. This year's event features an array of speakers, all with a focus on the theme of creativity. They will help you answer a critical question: How do you become your best self in the Experience Economy? Click here to see the exciting schedule and exceptional speaker line-up.
Alec Dalton's keynote from 11:20-11:50 AM EDT will have you consider showmanship in customer service. Using lessons from the hospitality industry's COVID-19 response, Alec will highlight some steps any organization can take to keep customers engaged during challenging times. Attendees will leave with a framework for successful CX communications and adaptive experience design. Click the button below for complimentary access to this free event.
CXPA's UK Network
Before he steps onto the global CX stage, Alec will join the CXPA UK network's online event between 9:00-10:00 AM EDT. This session will also center around showmanship in CX, exploring a framework for engaging experiences. Alec will lean into his experience working for legendary brands like Walt Disney Parks & Resorts and The Ritz-Carlton to share examples of best-in-class techniques for service delivery.
The event also includes a session by Sarah Corney of the Chartered Institute of Personnel and Development. Sarah will talk about the reality of embedding a CX culture in organizations, and about the use of service design and design thinking to maintain innovation momentum. Both Alec and Sarah's sessions will include time for breakout discussions, inviting attendees to share reactions, seek advice, and discuss other hot topics. Join the action by registering via the link below.