From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. To teach these critical competencies, Alec Dalton partnered with Drs. Peter Szende and Michelle (Myongjee) Yoo as co-editors of the new textbook Operations Management in the Hospitality Industry. Published by Emerald Publishing, this introductory text provides students with fundamental techniques and tools to analyze and improve operational capabilities of any hospitality organization.
This book spans a breadth of topics critical to today's operations leaders. Each chapter - authored by industry experts - surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Consider this chapter outline:
Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from Operations Management in the Hospitality Industry.
To purchase print or digital copies, visit Emerald Publishing's bookstore or Amazon.