Worthix Hosting Alec Dalton + Disney's Adam Walker for Podcast on Empathy in Hospitality

Spurred by the COVID-19 pandemic, evolving safety requirements and social norms are significantly affecting how organizations deliver exceptional experiences. This is especially pertinent to the human-centered hospitality industry, where person-to-person interaction is undergoing rapid innovation.

To learn how leading companies are considering this challenge, join the upcoming webinar "Designing Experiences for Guests of the Future". Worthix's Chief Marketing Officer (and host of "Voices of CX" podcast) Mary Drummond will lead a discussion with both Alec Dalton and Adam Walker, Executive Director of Consumer Foresight and Market Exploration for The Walt Disney Company. 

Takeaways will include: 

• How to gauge whether shifting customer expectations are temporary or here to stay;
• The importance of planning for multiple scenarios for the future; and,
• Tips to foster relationships with seemingly endless guest personas.

Register here to join the "live" session, which will be hosted on August 12th between 12:00-1:00 PM EDT.