On March 25, the Customer Experience Professionals Association's Midlands Network will host its annual conference, inviting CX practitioners globally to hear the latest ideas from twelve thought leaders. This year, the conference theme of "CX in a Post-COVID World" will reflect on the response and recovery efforts that can help companies rebound from the challenges of 2020.
Alec Dalton has been invited to share his experience in the final session of the conference, titled "Staying Safe: Conveying Cleanliness in Hotels, and What Other Businesses Can Borrow." Dalton will describe his experience working on Marriott's COVID-19 recovery task force, and he will offer addition to offering additional insights derived from his pandemic response research conducted in partnership with Boston University and Oxford Brookes University.
Attendees of this event will also hear from other CX leaders, including Ben Phillips - author of The Customer Experience Dictionary - and a panel led by renowned CX specialist Ian Golding. See the full agenda and register for this complimentary event by visiting the conference website,